To receive a full refund, travelers may cancel up to 24 hours before the experience start date in the time zone of Albania. No refunds will be given after that time period.
If you or a member of your party needs to cancel your booking and you booked via www.albaniatourguide.com, you must tell us by email. We will not accept a cancellation by telephone alone.
If you or a member of your party needs to cancel your booking and you booked via an Online Travel Agency, you must cancel on the Online Travel Agency’s website, where you made the booking.
If you or a member of your party cancels your booking due to an uncontrollable event affecting the Holiday then we shall not charge any cancellation fee as set out in last previous paragraph. Other terms set out in this paragraph shall apply as is.
In any circumstances giving rise to cancellation, we will consider allowing you to transfer the money you have paid, to some other Albania Tour Guide Holiday you choose. But whether we do so is in our discretion, for which we do not have to give a reason.
In any of the above circumstances, we will return any money due to you within 14 days.
Note: we strongly recommend that you take out holiday insurance which covers the cost of cancellation.
You can read the rest of our Terms and Conditions here: https://albaniatourguide.com/terms-and-conditions-albania-tour-guide/